Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how Solar Beat Australia (“Solar Beat”, “we”, “us” or “our”) collects, uses, discloses and protects personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to information collected through solarbeat.com.au, by phone, email, chat and messaging, and when we quote for, install or service solar, battery and electrical systems.

What personal information we collect

Depending on how you deal with us, we may collect:

  • Contact details, such as your name, email address, phone number, postcode, state and property address.
  • Property and energy information you give us to design and quote a system, such as electricity bills, usage or interval meter data, your National Meter Identifier (NMI), roof and switchboard photos, and the details of any existing solar or battery system.
  • Information needed for rebates, incentives and network approvals, such as proof of property ownership and details required by the Clean Energy Regulator, Solar Victoria, your electricity distributor or your retailer. Some programs require you to provide information directly to the relevant government body.
  • Finance information, if you ask about payment or finance options. Applications are made with the finance provider, under their own privacy policy.
  • Records of our communications, including emails, form submissions, chat and messaging conversations, and call details such as the number, time and duration of a call.
  • Website usage information, such as your IP address, device and browser type, pages visited, and how you arrived at our website, collected through cookies and similar technologies (see below).

We do not ask for sensitive information (such as health information) and ask that you don’t send it to us. You can contact us anonymously or under a pseudonym for general enquiries, but we will need your details to quote for or install a system.

How we collect personal information

We collect personal information directly from you when you fill in a form on our website, call or message us (including through WhatsApp), use our live chat, email us, or meet our team on site. We may also collect information from third parties with your consent or where the law allows, such as your electricity distributor, retailer or a finance provider, and from the analytics and advertising tools described below.

Why we collect and use personal information

  • To respond to your enquiry and prepare quotes and system designs.
  • To install, commission, service and repair your system, including network connection applications and compliance certificates.
  • To create and assign small-scale technology certificates (STCs) and help you access rebates and incentives you are eligible for.
  • To register product warranties and handle warranty claims.
  • To manage our relationship with you, including scheduling, invoicing and customer support.
  • To measure and improve our website and advertising, including understanding which ads and pages lead to enquiries.
  • To send you information about our products and services, where you have agreed or the law allows. You can opt out at any time.
  • To meet our legal and regulatory obligations.

Who we disclose personal information to

We only disclose personal information for the purposes above, or as otherwise permitted by law. This may include disclosure to:

  • our installers, electricians and subcontractors who carry out work for you;
  • electricity distributors (such as SA Power Networks, CitiPower, Powercor, United Energy, Jemena and AusNet Services) and electricity retailers, for connection approvals, meter changes and virtual power plant programs you choose to join;
  • the Clean Energy Regulator and STC registered agents, Solar Victoria and other government bodies that run rebate and incentive programs;
  • equipment manufacturers and suppliers, for warranty registration and claims;
  • finance providers, where you ask us to refer you;
  • service providers who help us run our business, such as website hosting, email delivery, customer relationship management, live chat, call tracking, analytics and advertising providers; and
  • government agencies, regulators or others where we are required or authorised by law.

We do not sell your personal information.

Cookies, analytics, call tracking and advertising

Our website uses cookies and similar technologies to make the site work, to understand how it is used, and to measure our advertising. These include:

  • Google Tag Manager, Google Analytics and Google Ads, which help us measure website traffic, form submissions, calls and chats, and show and measure our ads, including showing ads to people who have visited our website.
  • Call tracking (Clixtell), which may display a different phone number on our website so we can tell which ads or pages lead to calls. It may record call details such as the calling number, time and duration.
  • Live chat (Tawk.to), which stores the messages you send through the chat window and basic technical information about your visit.

You can block or delete cookies in your browser settings, though parts of the website may not work as intended. You can manage personalised Google ads at adssettings.google.com and opt out of Google Analytics with Google’s browser add-on.

Overseas disclosure

Some of our service providers, including providers of analytics, advertising, email, live chat and cloud services, may store or process information outside Australia, including in the United States. Where we use overseas providers, we take reasonable steps to make sure they handle personal information in a way that is consistent with the Australian Privacy Principles.

Direct marketing

We may contact you about our products, services and offers if you have agreed or the law allows. Every marketing email or message will tell you how to unsubscribe, and you can also ask us to stop at any time using the contact details below.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes above, including our warranty, legal and regulatory record-keeping obligations, and then securely delete or de-identify it. No method of transmission over the internet is completely secure, so please use care when sending information to us online.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, and if we refuse a request we will explain why, unless it would be unreasonable to do so.

Questions and complaints

If you have a question or complaint about how we handle personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated.

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